Privacy Policy

Charm Charter in Stockholm AB values your privacy and strives to protect your personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). This policy describes how we collect, use, store, and protect your personal data.

Data Controller

Charm Charter in Stockholm AB
Organization number: 556583-7886
Address: Södra Riddarholmshamnen 4, 111 28 Stockholm
Phone number: 08-702 12 60
Email: info@charmcharter.se

If you have questions about how we process your personal data, please feel free to contact us.

What information do we collect?

We may collect the following types of personal data:

• Name
• Contact information (e.g., address, phone number, email address)
• Payment information (e.g., card details)
• IP address and user behavior (when you use our website)
• Other information you provide in connection with communication with us.

How do we collect personal data?

We collect personal data:

• When you fill in forms on our website.
• When you contact us via email, phone, or otherwise.
• When you make an order or register for our services.
• Through cookies and similar technologies on our website (see our cookie policy for more information).

Why do we process your personal data?

We process your personal data to:

• Provide our services and products.
• Manage orders and payments.
• Communicate with you and respond to your inquiries.
• Fulfill our legal obligations (e.g., accounting and consumer rights).
• Improve our services and user experiences (e.g., through statistics and analysis).

The legal basis for processing is often one of the following:

• Performance of a contract.
• Legal obligation.
• Consent (e.g., for newsletters).
• Legitimate interest (e.g., for marketing).

How long do we keep your personal data?

We store your personal data only as long as necessary to fulfill the purpose of the processing or to comply with legal requirements, such as accounting laws.
When the information is no longer needed, we delete it securely.

Sharing of personal data

We never share your personal data with third parties for their own marketing purposes. However, we may share your information with:

• Suppliers and partners providing services on our behalf (e.g., IT services, payment solutions).
• Authorities if we are required to do so by law.

All our partners are required to protect your personal data in accordance with applicable data protection legislation.

Your rights

You have the right to:

• Request access to the personal data we process about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data ("the right to be forgotten"), provided that we are not obligated to retain it by law.
• Object to certain processing, such as direct marketing.
• Restrict the processing of your personal data in certain cases.
• Request data portability, which means you have the right to receive your personal data in a machine-readable format.
• Withdraw your consent at any time (e.g., for newsletters).

If you believe we have processed your data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).

Security of your personal data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, manipulation, or dissemination.

Changes to this policy

We may update this privacy policy as needed. The latest version is always available on our website.

Contact us

If you have questions about this privacy policy or how we process your personal data, please feel free to contact us.